Refund Policy
We want you to be happy with every card and every box that leaves the vault. If something is not right, contact us first through our Contact page and we will sort it out.
Return window
You have 14 days from the day your order is delivered to request a return. Contact us within that window and we will confirm whether the item qualifies and give you the return address. Please do not send anything back before you hear from us, as unannounced returns cannot be tracked against your order.
What can be returned
- Single cards must be returned in their original packaging with the seal unbroken.
- Every card ships in a penny sleeve and toploader which is then placed in a sealed sleeve. If this seal has been opened or tampered with, it is no longer eligible for return as its authenticity can no longer be verified.
- Sealed products must still be factory sealed (original packaging) and in the original condition in which it was received. Once a seal is broken the item is no longer eligible for return.
- Graded cards must be returned in their original slab undamaged. Cracked or re-slabbed cards cannot be accepted.
- Accessories must be unused and in their original packaging.
What cannot be returned
- Opened sealed product of any kind
- Cards removed from a graded slab
- Items damaged after delivery
- Preorders that have already shipped, unless the item arrives damaged or incorrect
If we got it wrong
We recommend taking a video while opening packages to protect both yourself and us in cases such as an item arriving damaged or receiving an item which is not what you ordered. Please contact us within 48 hours of delivery and share the recording or photos and we'll work to resolve the issue either by replacing the item or refunding it in full - whichever you prefer. The damaged or incorrect item will be returned at our cost.
Return shipping
Where the return is a change of mind, return shipping is paid by you and the original shipping charge is not refunded. Where the return is our error, we cover it.
Refunds
Once we receive and inspect the item we will email you to confirm. Approved refunds are issued to the original payment method within 7 to 10 business days. Depending on your bank it can take a few more days to appear on your statement.
Cancellations
Orders can be cancelled free of charge any time before they are dispatched. Once an order has shipped it falls under the return process above.
Condition disputes
We grade every card by hand against our published Condition Standards. If you believe a card has been graded generously, contact us with photos and we will make it right.