Tradewinds VaultTradewindsVault

Refund Policy

We want you to be happy with every card and every box that leaves the vault. If something is not right, contact us first through our Contact page and we will sort it out.

Return window

You have 14 days from the day your order is delivered to request a return. Contact us within that window and we will confirm whether the item qualifies and give you the return address. Please do not send anything back before you hear from us, as unannounced returns cannot be tracked against your order.

What can be returned

  • Single cards must come back in the same condition they were sent, in the protective sleeve and toploader they arrived in.
  • Sealed product must still be factory sealed and unopened. Once a seal is broken the item cannot be returned, because sealed product cannot be verified as unsearched after opening.
  • Graded cards must be returned in the original unopened slab. Cracked or re-slabbed cards cannot be accepted.
  • Accessories must be unused and in their original packaging.

What cannot be returned

  • Opened sealed product of any kind
  • Cards removed from a graded slab
  • Items damaged after delivery
  • Preorders that have already shipped, unless the item arrives damaged or incorrect

If we got it wrong

If an item arrives damaged, is not what you ordered, or does not match the condition stated on the listing, tell us within 48 hours of delivery and send photos. We will cover return shipping and either replace the item or refund it in full, whichever you prefer.

Return shipping

Where the return is a change of mind, return shipping is paid by you and the original shipping charge is not refunded. Where the return is our error, we cover it.

Refunds

Once we receive and inspect the item we will email you to confirm. Approved refunds are issued to the original payment method within 7 to 10 business days. Depending on your bank it can take a few more days to appear on your statement.

Cancellations

Orders can be cancelled free of charge any time before they are dispatched. Once an order has shipped it falls under the return process above.

Condition disputes

We grade every card by hand against our published Condition Standards. If you believe a card has been graded generously, contact us with photos and we will make it right.